Refunds
Cancellation and refunds.
This policy covers paid operator subscriptions. Members use Orbit for free. Last updated 2026.
Cancelling
You can cancel your building's subscription at any time by emailing hello@withinorbit.space. Your plan stays active until the end of the period you've paid for, and you won't be charged again.
Refunds
If you're not happy within the first 14 days of your first payment, email us and we'll refund that payment in full. After that, payments for the current month are non-refundable, but you can cancel to stop future charges.
Billing errors
If you were charged twice or charged by mistake, contact us and we'll refund the incorrect amount.
How refunds are paid
Refunds are processed through Dodo Payments to your original payment method, usually within 5–10 business days.